We are commited to provide efficient, professional, ethical and friendly services to our clients as follows:

  1. Taking immediate action on complaints of damage received from the clients during the following period as follows: Ensure the monitoring of facilities, equipment and services in the lecture rooms/halls under the control of the DDAM is done regularly once a month.
    1. Emergancy complaints : 24 hours
    2. Common complaints : Three (3) woring days (preliminary examination)
  2. Ensure the monitoring of facilities, equipment and services in the lecture rooms/halls under the control of the DDAM is done regularly once a month.
  3. Ensuring the approval for the issued within two (2) days of receipt of the completed applications.
  4. Providing a fully complete Contract Document within four (4) months from the date of the Letter of Acceptance or a copy of the Purchase Order is issued.
  5. Ensuring that the authentication of the payment is made within seven (7) working days after receipt of the fully completed claim before being sent ti the Bursary Deparment.